Frameworks
Frameworks / ConnectProduct preview
The human side of your business

Every message.
A real person.
A better connection.

Bring conversations, helpful answers, and product updates together. Give your team the context to care—and your customers a clearer way to reach you.

Talk to us about ConnectExplore the experience
In development. Availability and features may change.
One workspace. More connection.
ConnectExample workspace
JL
Jordan LeeWebsite conversation · Sample
Open
Hi! Where can I find the setup guide?
Internal note · Let’s share the getting-started article.
You’re in the right place. Here’s a little help getting started.
Your first stepsHelp center article
A thoughtful reply starts here…
A conversation with context.Illustrative interface
Built around people. Connected by design.Inbox / Chat / Knowledge / Updates
More than a message in a queue

Behind “I need help”
is someone trying to
keep moving.

Connect is being built to make the next step clearer—for the person asking and the team answering. Less searching for context. More room for a useful conversation.

01 / A connected support experience

From the first hello
to the helpful answer.

Give every part of the conversation a place, with a shared workspace for the team behind it.

01

A shared inbox. A shared understanding.

Keep conversations together, assign a teammate, and leave internal notes so the next person has the context to help.

Conversations · Assignments · Internal notes
02

Help, right where the question happens.

Bring chat onto your website with a customizable support widget. Connect the conversation to your help content and the people behind your business.

Website chat · Widget design · Help articles
03

Good answers deserve a home.

Build a help center for the questions people ask again and again. Organize articles and give your published knowledge a place of its own.

Help centers · Published articles · Custom domains
04

Keep people in the loop.

Give product announcements, news, and changelogs a dedicated home. Help people understand what changed and what comes next.

News centers · Announcements · Changelogs
02 / A little more connected

The conversation
keeps its context.

A question shouldn’t feel like starting over every time it reaches someone new.

  1. 01

    A question finds you.

    A visitor opens your website chat and starts a conversation.

  2. 02

    Your team gets the context.

    The conversation reaches the inbox, where teammates can coordinate a response.

  3. 03

    The answer goes further.

    Use a saved response or share a helpful article, then turn recurring questions into better documentation.

03 / The wider picture

Know the person.
Keep the relationship.

The project also brings customer information and communication tools into the workspace, with more work underway.

Customer context

Search customer profiles and organize people by groups and shared attributes, using the information your app provides.

Communication tools

Campaign design, audience targeting, and lifecycle workflows are part of the project. Outbound email delivery is still in development.

In development

A home for your brand

Customize your support widget and publish help or news centers on a connected custom domain.

04 / What’s ahead

Meet people where they are.
Help them move forward.

We’re planning more ways to support, guide, and notify your customers—inside your app and beyond.

Planned

Support inside your app

Planned in-app support will give customers a way to reach your team without leaving the experience.

Planned

Push notifications

Planned push notifications will help keep customers informed about relevant updates and conversations.

Planned

Product tours

Planned guided tours will introduce features and walk people through their next steps inside your product.

Planned

Email marketing

Planned email marketing will bring audience targeting, campaign creation, and lifecycle messages together to help you stay connected with customers.

Planned

Email notifications

Planned email notifications will extend conversations and useful updates beyond the app. Email delivery is still in development.

These features are planned and not yet generally available. Scope, timing, and availability may change.

A few things to know

A clear picture.
Before the next step.

What is Frameworks Connect?

Frameworks Connect is the customer-support and communication product being developed by Frameworks Company. Its project includes a shared inbox, website chat, help centers, news centers, and customer tools.

Can I sign up today?

This page is a product preview. Contact Frameworks to discuss availability and whether Connect fits your needs. We’re not offering public self-service signup or listing plans here.

Are these screenshots of a live account?

The interactive preview is an illustrative interface with sample content. It introduces capabilities found in the project; it is not a live inbox or a place to send a message.

Who is building Connect?

Connect is part of Frameworks Company’s product work. We also create websites and digital experiences for independent businesses through Digital Services. Meet Frameworks →

Build a better conversation with us

More than support.
A connection.

Tell us about your team, your customers, and the conversations you want to make easier.

Let’s talk about Connect